Billing & Plans
Understand plan tiers, monthly request limits, upgrades, and invoice history.
Plan tiers
Plans are based on monthly event volume (request limit) and data retention days. Each plan card on the Pricing page shows:
- Plan name and description
- Price in ৳ BDT (monthly or annual)
- Monthly Events (request limit)
- Data Retention period
- Included features with checkmarks
Free plans are available. Visit gettracked.io/pricing for current public pricing, or open Pricing inside the dashboard.
Subscription status
Your container subscription can be:
- Active — tracking is running within your request limit
- Inactive — pending admin approval after plan selection or change
- Expired — subscription period ended; renew to resume tracking
View your current plan, usage bar, and valid-till date in the Subscription tab inside your container.
Upgrade or renew
- Open your container → Subscription tab.
- Click Update Subscription or Renew plan.
- Choose a new plan on the pricing page (
/server-container/pricing?container_id=YOUR_ID). - Click Update/Renew This Plan to apply the change.
Paid plan upgrades may require admin approval before the container becomes active.
Invoices and payment history
The Billing page shows your payment history with:
- Transaction ID search
- Filter by container
- Invoice preview and PDF download
For billing questions, contact support@gettracked.io.
Payment methods
Gettracked supports major cards and local payment options including Visa, Mastercard, bKash, Nagad, and SSLCommerz gateways. Payment method availability is shown at checkout and on the marketing pricing page.
Need more help?
Our support team responds within one business day. Include your container name, license key, and a sample event timestamp for faster resolution.
Contact support