By creating an account, configuring a Container, or otherwise using the Gettracked platform (the “Service”), you agree to these Terms & Conditions and our Privacy Policy. If you are using the Service on behalf of a company, you represent that you have authority to bind that company to these Terms.

Gettracked provides a server-side Container Node that anonymizes, scrubs, and routes conversion events to ad platforms (including Meta CAPI, Google Ads, TikTok, and GA4), together with a dashboard for managing Containers, Pixel IDs, Access Tokens, and event mappings. We may add, modify, or remove features at any time to keep the Service reliable, secure, and aligned with our platform partners’ requirements.

You must provide accurate information when creating an account and keep your dashboard credentials, Access Tokens, and Pixel configurations confidential. You are responsible for all activity under your account, including events forwarded by your Container. Notify us immediately at support@gettracked.com if you suspect unauthorized access.

Plans, events, and fees

Paid plans are billed in advance on a monthly or annual cycle and include a stated allowance of routed events per billing period, as shown at checkout. Overages and add-ons are charged at the rate listed in your dashboard. Fees are non-refundable except where required by law or expressly stated in writing.

Renewals

Subscriptions automatically renew at the end of each billing cycle unless you cancel before the renewal date. You can manage or cancel your subscription anytime from the dashboard.

Taxes

Fees do not include taxes. You are responsible for any applicable sales, VAT, GST, or similar taxes.

You agree not to:

• Forward unlawful, deceptive, or harmful event data through your Container, or use the Service to inflate metrics in violation of an ad platform’s rules.
• Send personal information about end users that you are not permitted to share with the destination platforms (Meta, Google, TikTok, GA4, etc.).
• Configure a Container with a Pixel ID or Access Token you are not authorized to use.
• Reverse engineer, decompile, or otherwise attempt to extract source code from the Container Node or dashboard.
• Bypass rate limits, abuse infrastructure, or interfere with other customers’ Containers.
• Resell, sublicense, or rent access to the Service without our written consent.

We may suspend or terminate Containers and accounts that violate these rules, with or without prior notice when needed to protect the platform, our partners, or other customers.

You retain ownership of all data you submit to or route through the Service (“Customer Data”), including event payloads, Pixel configurations, and Access Tokens. You grant Gettracked a worldwide, non-exclusive license to host, process, anonymize, scrub, and transmit Customer Data solely as needed to provide and improve the Service.

You are responsible for ensuring you have the necessary consents and legal basis to collect Customer Data on your website and to forward it through the Container to the platforms you connect.

The Service, including the Container Node, dashboard, documentation, branding, and all underlying software, is owned by Gettracked and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable right to use the Service in accordance with these Terms.

The Service forwards events to third-party ad platforms (Meta, Google, TikTok, and others). Your use of those platforms is governed by their own terms, and they may change their APIs, rate limits, or matching rules at any time. We are not responsible for the availability, performance, or policies of third-party services.

We work hard to keep the Container Node fast and available, with sub-millisecond routing under normal conditions. We may schedule maintenance windows or apply emergency fixes that briefly affect delivery. Specific availability commitments, if any, are described in your plan or order form; in their absence the Service is provided on a best-effort basis.

The Service is provided “as is” and “as available” without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee that every event will be accepted by an ad platform, that match rates will reach a specific level, or that the Service will meet every unique requirement.

To the maximum extent permitted by law, Gettracked is not liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, ad spend, attribution data, or goodwill, arising out of or relating to the Service.

Our total aggregate liability for any claim arising out of these Terms or the Service will not exceed the amount you paid to Gettracked in the twelve months preceding the event giving rise to the claim.

You agree to indemnify and hold Gettracked, its affiliates, and their respective officers, directors, employees, and agents harmless from any claims, damages, liabilities, and expenses arising out of your use of the Service, the Customer Data you forward, the Pixel IDs and Access Tokens you configure, or your violation of these Terms.

You may stop using the Service and cancel your subscription at any time from the dashboard. We may suspend or terminate your access — including pausing event routing — if you breach these Terms, fail to pay fees when due, or if required by law or by an ad-platform partner. Sections that by their nature should survive termination (intellectual property, disclaimers, liability, indemnification) will continue in effect.

These Terms are governed by the laws of the jurisdiction in which Gettracked is incorporated, without regard to its conflict of laws principles. The exclusive venue for any disputes will be the competent courts of that jurisdiction, except where mandatory consumer protections require otherwise.

We may update these Terms as the platform and our partner requirements evolve. Material changes will be communicated via email or in the dashboard at least 14 days before they take effect. Continued use of the Service after that date constitutes acceptance of the updated Terms.

Questions about these Terms, custom DPAs, or platform requirements? Reach out at legal@gettracked.com and we’ll get back to you.